Project TemplatesTime Management

What are best practices in residential & commercial property management?

For my business school project, I would like to create a work flow of the best practices in property management in DC/MD/VA for commercial and residential properties. This would include the steps and form for:
a. taking in a client that is/will be a property owner; and
b. taking in a client that is/will be a property renter.

Trade organizations that I have contacted (BOMA, IREM, and NARPM) do not have any such documentation (or did not want to share with a student). I do not know anyone in the business so I cannot interview a company, as much as I would like to.

Can you help me?
Do you have a website at which I should look?
Do you work in a property management company and are willing to take a few moments for a phone interview?
Do you have a suggestion of whom I could talk to?

thank you.

I am surprised that NARPM does not have a best practices document for you. Did you give them a call?